![]() Many providers also offer an online troubleshooter for your internet connection. If you can’t find it online, call them at their hotline and ask whether there’s a problem. You can often find this on the ISP’s website under Status or Troubleshooting. Check for connectivity issues before checking to see whether the router has problems. Your Internet service provider should have a phone number or website where you can contact them. Remember, you’ll want to run all these tests with each step if you see an active connection on your PC. If you’ve tested all of this and your router still doesn’t appear to be working, proceed to the next step. That does a ping test within your computer to let you know that the card is working. If you want to check and make sure your computer’s wireless card is working, do a ping test and ping the number 127.0.0.1, which is your loopback address. However, any connection with more than 100 ms latency can interfere with things like first-person shooter gaming or video streaming. Satellite connections might be much higher than that. For example, fiber might run around 40 ms while wireless might be 10 to 20 ms higher. The average latency will vary depending on what kind of connection you have. For example, my ping test had a maximum of 7 ms, a minimum of 2 ms, and an average of 3 ms. You should see the minimum, maximum, and average time.
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